F A Q

My case has finally arrived but it doesn't fit my phone

Please ensure your order matches the exact model of your phone. We offer cases compatible with standard international versions of smartphones; they may not fit specific carrier-branded versions.

For example, an iPhone 16 Pro case will not fit an iPhone 16 Plus. We strongly advise checking your phone model and dimensions carefully before purchasing. Orders placed in error by the customer are not eligible for a replacement or refund.

If you are certain that you selected the correct model but the case received does not fit, please contact us immediately at support@moctona.com .

Can you send my order as a gift?

Unfortunately, we are unable to provide gift packaging or personalized notes at this time.

How can I change my shipping address or cancel my order?

Since we strive to process your order as quickly as possible, if you have entered an incorrect address or wish to cancel your order, please contact us within 3–6 hours of purchase. If your order has not yet been processed or shipped, we will be happy to update your details or cancel it for a full refund. For detailed information, please see our Return And Refund.

I haven't received a confirmation email after ordering / registering

Please check your Spam Box; most of the time, you will find it there. It is also possible that the email address was entered incorrectly. All confirmation and notification emails are sent automatically. If you still cannot find it, please don’t hesitate to contact us at support@moctona.com .

I haven't received a shipment notification or tracking number for my order

Please allow 1–2 business days for us to handle your order. A shipping confirmation email containing tracking information will be sent upon dispatch.

Please check your Spam Box; most of the time, you will find it there. It is also possible that the email address was entered incorrectly. If you still cannot find it, please don’t hesitate to contact us at support@moctona.com .

When will I receive my item?

Shipping times vary based on your order date and selected method. In certain regions, you can choose between Standard (7–14 days) or Express (3–6 days) shipping.

We process weekday orders on the same day, while weekend orders are handled the next business day. Most orders require 1–2 business days for handling and packaging. We aim for the fastest turnaround possible; as soon as your package ships, you’ll receive an email with all your tracking details.

My tracking code can't be tracked

Please note that tracking codes may not be immediately traceable. It may take 24–48 hours for the tracking information to update in the system. If your tracking number remains inactive for more than 2 business days, please don’t hesitate to contact us at support@moctona.com .

What should I do if my package hasn't arrived?

This may occur due to several reasons: an incorrect delivery address, a missed call from the courier, or the courier being unable to access the location. Undelivered packages are typically held by the courier for a limited time; if left unclaimed, they will eventually be returned to us. Please contact the courier immediately to arrange a redelivery.

We strongly recommend providing a phone number during checkout. This number will be used strictly for delivery purposes. We promise not to sell, trade, or use your phone number for marketing or any other activities that violate our Privacy Policy.

If you need assistance, please don’t hesitate to contact us at support@moctona.com .